Your privacy is more than just a legal obligation for FL10 – it is a moral commitment we have upheld since day one. This page clearly and transparently explains how we collect, use, store and protect your personal data as a member of the FL10 platform. We are fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA) and operate to the highest data security standards.
This is the foundation of how we handle every piece of data you entrust to us as a valued FL10 Malaysia member.
FL10 only collects personal data that is strictly necessary to provide our services – account registration, payment processing and identity verification. We do not collect irrelevant or excessive data from our members.
All FL10 members' personal data is stored on servers protected with 256-bit SSL encryption – the same standard used by Malaysia's leading banks such as Maybank and CIMB. Access to data is restricted to authorised personnel only.
FL10 does not sell, rent or share your personal data with any third party for marketing purposes without your explicit consent. Your data belongs solely to you – it is not a business asset to be traded.
Every piece of data we collect has a clearly stated purpose. Your data is used to process transactions, provide customer support, detect fraudulent activity and enhance your experience on FL10 – nothing more.
As an FL10 member, you have the right to access, correct and request the deletion of your personal data at any time. We respect and facilitate the exercise of your rights under Malaysia's PDPA without unnecessary barriers.
FL10 is in full compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. All our data collection, storage and processing practices are aligned with the requirements of applicable Malaysian law.
This Privacy Policy document outlines our practices and procedures FL10 ("Platform", "We", "Data Controller") regarding the collection, use, storage and protection of your personal data as a user or member of the fl10.my platform. By using the platform FL10, you agree to the terms of this Privacy Policy. Please read this document carefully so you fully understand the rights and protections you have as an FL10 Malaysia member.
FL10 is an online casino and entertainment platform operating exclusively for the Malaysian market. We take the privacy and security of our members' personal data very seriously. This Privacy Policy applies to all users of fl10.my, including visitors, new registrants and active members who use our platform for online slots, Live Casino, Sports Betting or any other services provided by FL10.
As a responsible data controller, FL10 ensure that all our personal data handling practices are in full compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. The PDPA is the primary legislation governing the collection and processing of personal data in Malaysia, and we are committed to upholding it in every aspect of our operations.
Important Note: This Privacy Policy should be read together with the Terms & Conditions FL10. Together, these two documents form a comprehensive protection framework for your benefit as a member of our platform.
FL10 collect your personal data through several channels — directly when you register an account or interact with the platform, and automatically through technologies such as cookies and server logs. The following are the types of data we collect:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, identity card number | Identity verification (KYC) & legal compliance |
| Contact Data | Phone number, email address, state of residence | Account communications & customer support |
| Financial Data | Bank name, account number, transaction history | Deposit & withdrawal processing |
| E-Wallet Data | Touch 'n Go ID, GrabPay, Boost, ShopeePay, DuitNow | Digital payment processing |
| Technical Data | IP address, device type, web browser, operating system | Account security & fraud prevention |
| Usage Data | Games played, session duration, betting history | Platform improvement & responsible gaming |
We may also collect data you voluntarily provide through satisfaction surveys, feedback forms or when communicating with our support team FL10. All of this data is used exclusively for the stated purposes and will not be used for any other purpose without your consent.
Personal data we collect from members FL10 used solely for the following purposes, which are lawful and necessary for the operation of the platform:
FL10 does not sell, rent or trade our members' personal data to any third party for their own marketing purposes. However, in the following limited circumstances, we may need to share your data with certain parties:
In all instances of data sharing mentioned above, FL10 ensure that all data recipients are bound by appropriate data protection agreements and use the data solely for the stated purposes. We do not permit third parties to use FL10 member data for their own separate purposes.
FL10 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction or accidental disclosure.
While we take all reasonable steps to protect your data, it should be understood that no security system is entirely perfect or completely impenetrable. In the event of any security incident involving your personal data, FL10 will notify you and the relevant authorities in accordance with the requirements of Malaysia's PDPA.
FL10 does not retain your personal data for longer than is necessary for the purposes set out in this Privacy Policy, or beyond the period required by applicable Malaysian law.
Data Deletion: When the retention period expires, FL10 will securely delete or destroy your personal data using appropriate procedures to ensure it cannot be recovered or accessed by unauthorised parties.
Website FL10 uses cookies and similar tracking technologies to enhance the user experience and platform security. The following are the types of cookies we use:
You can manage your cookie preferences through your web browser settings. Please note, however, that disabling essential or security cookies may affect your ability to log in and use the platform FL10 in full.
As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by FL10:
You have the right to request and receive a copy of your personal data currently held by FL10. We will provide this information within a reasonable timeframe upon receipt of a valid request.
If you find that the personal data FL10 holds about you is inaccurate or out of date, you have the right to request a correction or update. Contact FL10 support to submit a data correction request.
In certain circumstances, you have the right to request the deletion of your personal data. However, this right may be limited by our legal obligations to retain specific records in accordance with Malaysian law.
You may object to the processing of your personal data for direct marketing purposes at any time. Once your objection is received, FL10 will immediately cease using your data for that purpose.
In certain circumstances, you have the right to request that FL10 restrict how we process your personal data – for example, while a data correction request is being handled or while a dispute is being resolved.
To submit any request relating to your privacy rights, contact the FL10 team by email at [email protected] or via 24/7 live chat. We will verify your identity and process your request within 30 working days.
Platform FL10 is exclusively for adult users aged 18 and above. We do not knowingly collect or process any personal data relating to individuals under the age of 18.
Should we determine that personal data belonging to an underage child has been collected without valid parental or guardian consent, FL10 will take immediate steps to delete that data and close the associated account. If you believe FL10 may have inadvertently collected a child's personal data, please contact us immediately at [email protected].
Parents and guardians are advised to monitor their children's internet usage and ensure they do not access online gambling platforms such as FL10. Responsible play starts at home.
FL10 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, new legal requirements or platform improvements. Any amendments made will take effect immediately upon publication of the latest version on fl10.my.
For amendments considered significant or material, FL10 will endeavour to notify active members via their registered email or in-platform notification at least seven (7) days before any amendments take effect. Your continued use of the FL10 platform after the amendments come into effect will be deemed as your acceptance of the revised policy.
The date of the most recent amendment is stated at the top of this document. You are advised to review this page periodically to ensure you remain informed of the latest privacy practices FL10.
If you have any questions, concerns or complaints regarding this Privacy Policy or the way FL10 handle your personal data, we encourage you to reach out to us through the following channels:
We are committed to addressing all privacy-related enquiries and complaints seriously and responding within a reasonable timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia in accordance with the provisions of PDPA 2010.
For more information about your rights and obligations as a user of our platform, please also read FL10 Terms & Conditions and pages Responsible Gaming ours.
Quick answers to the most frequently asked questions from members regarding personal data protection at fl10.
Backed by PDPA-compliant data protection and 256-bit SSL encryption, you can enjoy all slots, Live Casino and Sports Betting games on FL10 with full confidence that your personal data is always safe with us.
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Responsible Gaming: All games on FL10 are intended for entertainment purposes only. Please play within your financial means and never borrow money to gamble. If you need help or support, please visit the Responsible Gaming us. This site is intended for users aged 18 and above only.