Terms & Conditions FL10 – A Complete Guide to Using Malaysia's Online Entertainment Platform

1 Acceptance of Terms & Conditions

By accessing or using the platform FL10 in any manner whatsoever – whether via web browser, mobile application, or any other means – you automatically agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these terms, you are advised not to use the platform FL10.

These Terms & Conditions should be read together with FL10's Privacy Policy and Responsible Gaming Policy, all of which form the entire agreement between you and FL10. In the event of any conflict between these documents, these Terms & Conditions shall take precedence unless otherwise expressly stated.

2 Eligibility to Become an FL10 Member

To register and use the platform FL10, you must satisfy all of the following eligibility requirements without exception:

• You must be at least 18 years old at the time of registration. FL10 does not condone and actively prohibits the use of the platform by underage individuals.
• You must be a Malaysian citizen or a legal permanent resident in Malaysia, or be located within a jurisdiction that permits the use of FL10.
• You must have full legal capacity to enter into a binding agreement – meaning you are not under any form of legal guardianship, are not bankrupt, and there are no legal restrictions preventing you from entering into a contractual agreement.
• You are not currently on an active self-exclusion list of any gambling platform that you yourself have registered with.
• You are not registering on behalf of, or for the benefit of, any other individual who is not eligible to use the platform FL10.

3 Registration & Account Management

Each user is only permitted to register and hold one (1) FL10 account only. Holding multiple accounts — whether under different names, different bank details, different devices, or different IP addresses — constitutes a serious violation of these Terms & Conditions.

• All information you provide during registration must be accurate, current, and truthful. This includes your full name, phone number, date of birth, and payment method details.
• You are solely responsible for maintaining the confidentiality of your account password FL10 yours. Never share your password with anyone.
• You are responsible for all activities that occur under your account, including any deposits, bets, or withdrawals made.
• If you suspect that your account has been accessed without your authorisation, please contact our support team FL10 immediately via our 24/7 live chat.
• FL10 reserves the right to request identity verification (KYC – Know Your Customer) at any time as a measure against fraud and money laundering. Your cooperation in this verification process is mandatory in order to continue using your account.

4 Deposit & Payment Methods

FL10 supports a range of legitimate and secure Malaysian payment methods. All deposits are processed instantly, and FL10 does not impose any additional fees on your deposit transactions.

• All deposits must originate from a bank account or e-wallet registered in your own name. Third-party deposits are not permitted.
• FL10 does not accept cash payments, credit cards, or any foreign payment methods.
• If your deposit has not been credited within 15 minutes, please contact the support team FL10 along with proof of transaction (screenshot of receipt).

5 Withdrawal of Winnings

Member FL10 entitled to withdraw their winnings at any time, subject to the following conditions:

• The minimum withdrawal amount is RM50 per withdrawal transaction.
• Withdrawals may only be made to a bank account or e-wallet that has been registered and verified in the same member's name.
• Winnings derived from bonuses must meet the specified wagering requirements before they can be withdrawn. Please refer to the specific wagering conditions for each bonus in the promotions section. FL10.
• Withdrawal processing time is typically 5 to 15 minutes. However, in certain cases — particularly for larger amounts — additional verification may take up to 24 hours.
• FL10 reserves the right to request additional identity verification (KYC documents) before approving withdrawals above a certain amount, as a compliance measure in accordance with anti-money laundering regulations.

6 Bonuses, Promotions & VIP Programme

All bonuses and promotions offered by FL10 subject to the specific terms and conditions set out for each offer. The general terms applicable to all FL10 bonuses are as follows:

• Every bonus carries a wagering requirement that must be fulfilled before bonus winnings can be converted to cash for withdrawal. The wagering requirement will be clearly stated for each bonus.
• Bonuses may only be claimed by eligible members who meet the specified bonus eligibility criteria. FL10 reserves the right to forfeit any bonus claimed fraudulently.
• The Welcome Bonus may only be claimed once per new member. Any attempt to claim this bonus more than once through multiple account registrations constitutes a violation of these terms.
• The validity period of each bonus is as stated in the terms of each individual offer. Any unused bonus that expires within this period will be automatically forfeited.
• FL10 reserves the right to modify, suspend, or terminate any promotion or bonus at any time without prior notice, subject to the need to protect the integrity of the platform.
• The FL10 VIP Programme consists of multiple tiers based on a member's playing activity. VIP benefits include higher cashback rates, increased withdrawal limits, and exclusive personalised service.

7 Game Rules & Result Accuracy

All games available on the platform FL10 – including video slots such as Great Rhino, Sweet Bonanza, Jinn Lamp, and Big Bass Bonanza, as well as live casino games and Sports Betting – operate using an RNG (Random Number Generator) system certified by independent third-party auditing bodies.

• The outcome of every game is entirely random and free from any manipulation by FL10 or players.
• In the event of a dispute regarding game outcomes, the server records FL10 is conclusive and binding evidence. FL10's decision in this matter is final.
• In the event of a technical failure or system disruption during a gaming session, FL10 will endeavour to resolve the situation fairly for all parties. In cases of discrepancy between the client display and server records, the server records shall take precedence.
• FL10 is not liable for any losses incurred by members as a result of internet connectivity disruptions on the user's end.
• For Sports Betting, all results are based on the official rulings of the relevant sporting body. FL10 is not liable for any results that are subsequently amended or overturned by that body.

8 Prohibited Conduct

The following activities are strictly prohibited on the platform FL10. Any breach of these prohibitions may result in immediate account closure and the freezing of all funds held in the account:

• Fraud & Manipulation: Any attempt to cheat, manipulate, or exploit vulnerabilities within the fl10 platform is strictly prohibited and may be prosecuted under applicable Malaysian law.
• Money Laundering: Using the FL10 platform for money laundering or any other illegal financial activity is strictly prohibited. FL10 cooperates fully with Malaysian authorities in all such cases.
• Collusion & Unauthorised Cooperation: Colluding with other players to gain an unfair advantage in any game is strictly prohibited, particularly in poker and other multiplayer games.
• Use of Third-Party Software: The use of bots, automated software, scripts, or any technological tools to automate gameplay or gain an unfair advantage is strictly prohibited.
• Bonus Abuse: Registering multiple accounts to repeatedly claim bonuses or exploit bonus terms in an unintended manner is a serious violation.
• Harmful Content: Sending any inappropriate, harmful, offensive, or objectionable content through FL10's platform communication channels is strictly prohibited.

9 Account Closure & Suspension

There are two situations that may result in your account being FL10 your account is suspended or closed:

A. Closure by Member (Voluntary): You have the right to close your fl10 account at any time at your own discretion. To do so, contact the FL10 support team via live chat. Before closure, please ensure there are no pending withdrawals and claim any bonuses you are eligible for.

B. Closure by FL10: FL10 reserves the right to suspend or close the account of any member if:

• The member has violated any of the terms set out in these Terms & Conditions.
• Information provided during registration was found to be inaccurate or false.
• Activity indicating fraud, money laundering, or abuse of the system has been detected.
• Account has been inactive for more than 12 consecutive months with no login activity or transactions.

10 Liability Limits & Disclaimer

FL10 provides this entertainment platform on an "as is" and "as available" basis. While we make every effort to ensure the platform's availability and accuracy at all times, there are limits to the liability we are able to accept:

• FL10 is not liable for any loss or damage arising from technical disruptions, connectivity issues, or system failures beyond our control.
• FL10 makes no guarantee that the platform will operate without interruption or error at all times. Scheduled maintenance will be communicated to members wherever possible.
• Players are solely responsible for their own betting decisions. Any losses incurred during gameplay are the member's own responsibility.
• FL10 is not responsible for any taxes or duties that may be applicable to your winnings under Malaysian tax laws.

11 Amendments to Terms & Applicable Law

FL10 reserves the right to amend, modify, or update these Terms & Conditions at any time without prior notice. However, we will endeavour to inform members of any significant changes via their registered email or in-platform notifications.

These Terms & Conditions are governed by and construed in accordance with the laws of Malaysia. Any dispute arising from or in connection with the use of the platform FL10 or these Terms & Conditions shall be resolved conclusively through legal proceedings under Malaysian jurisdiction, and both parties agree to submit to that jurisdiction.

Should any provision within these Terms & Conditions be found to be invalid, unenforceable, or in conflict with applicable law, that provision shall be deemed severable from the rest of this document and shall not affect the validity or enforceability of the remaining provisions.

12 Contact the FL10 Team

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of your use of the platform FL10, our support team is available to assist you at any time:

• Live Chat: Available 24 hours a day, 7 days a week, directly via the FL10 website or app. Average response time is under 2 minutes.
• Email: [email protected] – for written enquiries or issues that require detailed documentation.
• Support Language: All FL10 support channels operate in Bahasa Melayu to ensure clear and effective communication for all Malaysian members.

This Terms & Conditions document takes effect from January 2026. All previous versions are no longer valid. For all matters relating to data privacy, please refer to FL10 Privacy Policy ours.